Health Fitness Management-3rd Edition – Human Kinetics

Health Fitness Management, Third Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs.
Description Table of Contents Author Ancillaries Excerpts Health Fitness Management, Third Edition, provides an in-depth picture of the challenging and rewarding role of the health and fitness club manager. Leading experts in the fitness industry share their insights in a practical manner, making this text the most authoritative and field-tested guide to fitness management success. Whether they are providing service to members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers need the right mix of skills and flexibility to support the success and continued growth of their clubs. This third edition addresses recently emerging topics and offers practical tools that will help health club managers succeed: Opening chapter scenarios set the stage and put readers in the shoes of a club manager. New case studies emphasize the importance of thoroughly understanding legal responsibilities and obligations. Best practices and tips for managing social media pages give the reader practical ways to maximize marketing efforts and grow the business. Reproducible forms save time in creating templates for common agreements and records, such as a membership agreement, an equipment maintenance form, and a guest registration and exercise liability waiver. To further support its applied approach, Health Fitness Management, Third Edition, incorporates updated research and industry trends as it leads readers through key managerial development areas. It starts with organizational fundamentals and the payoffs of thoughtful staff recruitment, training, development, and retention. It then shifts to methods for attracting and retaining members while also increasing profitability with the right mix of products and services. Finally, it reviews operational and facility management functions, covering everything from reading financial statements and maintaining equipment to understanding and managing risk. To aid with retention and for easy reference, The Bottom Line segments sum up the key points to emphasize the most important topics in the text. Learning objectives, key terms, and a list of references round out each chapter to foster a better learning experience. Instructors will have access to an instructor guide, which contains additional practical assignments, and a test package for gauging student comprehension. Written by industry experts, Health Fitness Management, Third Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs. Enhanced with practical scenarios and applied knowledge, it provides a solid foundation for students preparing for a management career in the health and fitness industry, and it serves as an essential reference for professionals already enjoying the challenges and opportunities of club management.AudienceA text for upper-level undergraduate students taking fitness management or related business courses. Also a professional reference for club managers and owners. Part I. Human ResourcesChapter 1. Recognizing the Importance of Leaders and Managers Exploring Management and Leadership Theory Acknowledging the Difference Between Managing and Leading Struggling as a Manager: Pitfalls to Avoid Succeeding as a Manager: A Strategy to Manage TalentChapter 2. Understanding Organizational Design Growth and Management Positions Roles and Responsibilities Writing Job Descriptions For-Profit Organizations Not-For-Profit Community Facilities Hospital-Based Fitness Centers Corporate-Based Fitness OrganizationsChapter 3. Recruiting the Best Staff for Your Facility Analyzing Staffing Needs Utilizing Job Descriptions Designing the Appropriate Recruiting Vehicle Developing Interview Strategies Selecting the Best Candidate for the PositionChapter 4. Training and Developing Staff Five Steps to Creating Internal Training Programs Outside Resources for Training and Development Assessment of Training CostsChapter 5. Managing Staff Performance Role of the Manager in Staff Performance Steps in Managing Performance Employee TerminationChapter 6. Developing a Compensation Program Forms of Compensation Compensation and Management Compensation Program Basics Performance-Based PayPart II. Member Recruitment, Retention, and ProfitabilityChapter 7. Marketing Your Program Developing Strategic Marketing Plans Marketing Research Identifying Target Markets Defining Marketing Goals and Objectives Planning the Company Brand and Program Brand Social Media Marketing Best Practices in Modern Marketing Writing an Effective Marketing Plan Evaluating Marketing ProgramsChapter 8. Increasing Membership Sales Fostering a Partnership Between the Reception Desk and the Membership Staff Telephone Best Practices Maximizing the Face-to-Face Selling Process Corporate and Group Membership SalesChapter 9. Focusing on Customer Service Recognizing the Importance of Customer Service and Loyalty Identifying Your Customer Understanding What the Customer Wants Training Staff for Exceptional Customer Service Dealing With Difficult Customers Customer Service Best Practices Monitoring the Effects of Customer ServiceChapter 10. Retaining Members Through Program Management Membership Retention Establishing the Purpose of Programming Diversification of Activities Progression of Programs Promotion of Programs Reliability of the Schedule Accountability for Growth and Retention Programming by Logical Progression Developing a Successful Program Recognizing the Importance of Program DirectorsChapter 11. Generating Revenue Through Profit Centers Development and Organization of Profit Centers Five Common Profit CentersPart III. Operations and Facility ManagementChapter 12. Understanding Financial Management Cash Versus Accrual Accounting Financial Statements Budgeting Income Management Accounts Receivable Sales Analysis Expense Management Tax ConsiderationsChapter 13. Risk Management: Addressing Health and Safety Concerns Anthony Abbott and Mike Greenwood Creating a Safe Environment Screening Before Activity Administering Physical Fitness Assessments Designing Safe Exercise Programs Providing Safety Orientation Supervising Members Managing Emergencies Risk Management DocumentationChapter 14. Maintaining Your Facility Mike Greenwood and Anthony Abbott Maintenance Activities Four Areas of Maintenance Management Determining Maintenance Needs Performing a Needs Assessment Planning the Facility Maintenance Program Personnel Implementing a Maintenance Program Evaluating Facility Maintenance Developing a Preventive Maintenance ProgramChapter 15. Understanding Legal and Insurance Issues John Wolohan Civil Versus Criminal Liability Tort Law Contracts Employment Law Insurance ConsiderationsChapter 16. Strategic Planning and Evaluation Strategic Planning Evaluation Health and Fitness Evaluation Model Location Analysis Industry Evolution and Differentiation Mike Bates is the owner of Refine Fitness Studio, located in Windsor, Ontario. Bates has worked in a variety of positions in the fitness industry, including sales, front desk, personal training, and management. He was recognized as one of the top sales managers at GoodLife Fitness in Canada and achieved one of the club chain’s highest retention levels. Bates is also a lecturer at the University of Windsor, teaching courses in sport management, human resource management, and strength and conditioning. He coordinates and teaches personal training and sports conditioning certification courses in Windsor and is a regular speaker at International Health, Racquet & Sportsclub Association (IHRSA), canfitpro, and Club Industry. He was the managing director of Human Kinetics Canada from 1999 to 2007. Bates holds BHK and MBA degrees from the University of Windsor.Michael Spezzano is a consultant in health, fitness, and healthy living program management and development, specializing in medical fitness programs and health care collaborations. Working with staff teams, he develops innovative and effective program solutions that respond to constituent needs and maintain organization health and vitality. Spezzano has extensive experience in developing and managing a broad range of adult and youth programming. Prior to his consulting work, Spezzano had a 35-year career with the YMCA. As vice president of programs and membership at the YMCA of Greater New York, Spezzano managed delivery of health and fitness programs and membership services for the largest Y in the United States. He was responsible for $60 million in annual membership revenue and three annual marketing campaigns responsible for producing 20,000 new members a year. Prior to that, he was the national health and fitness director for the YMCA of the USA. In that position he provided national Y leadership in the field of health and fitness. His responsibilities included program design and development, certification training, resource development, and consultation to 2,600 YMCAs in the United States. Spezzano has been featured in numerous national media outlets, including ABC TV online, New York Times, USA Today, Web MD, Newsweek online, Lifetime online, Men’s Health magazine, Weight Watchers magazine, Family Life magazine, and Wall Street Journal.Guy Danhoff has been teaching at Missouri Baptist University (MBU) in St. Louis, Missouri, since 2008. He currently serves as coordinator of the graduate fitness management program within the health and sport sciences division. Danhoff teaches courses in that division (fitness management, sport and social media, and sport marketing) as well as courses within the MBU School of Business (strategic management, entrepreneurial marketing, current issues in marketing, and introduction to marketing for health care systems). Danhoff completed all of his course work in 2018 and is slated to complete his business administration doctoral degree program at Walden University before 2020. His doctoral research capstone project is titled “Social Media Marketing Strategies to Increase Revenue in the Health and Fitness Industry.” Danhoff also holds a master’s degree in exercise science as well as a bachelor’s degree in corporate fitness from Western Illinois University in Macomb, Illinois (magna cum laude). Prior to teaching in higher education, Danhoff spent 14 years in the fitness industry, with positions in sales, sales management, business development, and marketing. He was the director of fitness entertainment technology and operations for MYE Entertainment North America. He was recognized with the Top Producer of the Year award by multiple fitness equipment and fitness technology companies, including Fitness Warehouse, Tectrix, and Netpulse. He was later appointed by Precor to manage two national sales accounts: XSport Fitness and Power Wellness. Today, Danhoff consults with organizations—ranging from small businesses to large global brands—regarding their digital and social media marketing strategies and the use of data analytics to drive business intelligence and revenue generation. Since February 2018 Danhoff has served on the board of directors for the Missouri Association for Health, Physical Education, Recreation and Dance (MOAHPERD), overseeing the direction of the organization’s digital marketing and communications. Case study: injury on the soccer fieldThe importance of screening guestsWhat are not-for-profit community facilities? All ancillaries are free to adopting instructors through HKPropel. Instructor guide. Includes summaries of each chapter and teaching tools to help instructors prepare for course lectures and class discussions. It also includes practical assignments that encourage students to apply the information presented in the text. Test package. Features a bank of 490 multiple-choice questions that are based on material from the chapters.

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