Standard Terms & conditions
DEFINITIONS
1.1 “The Company” refers to Liquid Wrap Labs.
1.2 “The “Customer” or “Purchaser” refers to the party who has requested the service with Liquid Wrap Labs, or any person with whom Liquid Wrap Labs contracts as a result of any offer to purchase service(s) from Liquid Wrap Labs, and includes the Customers representatives, successors and permitted assigns.
1.3 “Contract” or “Order” refers to any contract or agreement arising out of the acceptance of any offer to purchase service(s) from Liquid Wrap Labs, whether such Contract arises as a result of:
1.3.1 an offer made by Liquid Wrap Labs and accepted by the Customer; or
1.3.2 an offer made, or order placed by the Customer and accepted by Liquid Wrap Lab; or
1.3.3 an offer made, or order placed by the Customer in response to a quote from Liquid Wrap Labs.
1.4 “Service(s)” means the subject matter of the Contract, as supplied or to be supplied by Liquid Wrap Labs.
1.5 “PPC” means Protective Peelable Coating to be supplied by Liquid Wrap Labs.
ORDERS AND ACCEPTANCE
2.1 These terms and conditions shall apply to any Contract in terms of which Liquid Wrap Labs agrees to sell service(s) to the Customer, to the exclusion of any terms and conditions which the Purchaser may seek to make applicable.
2.3 A Contract shall come into existence when Liquid Wrap Labs accepts an order placed by the customer for delivery of service(s) or when the Purchaser accepts any offer to sell, or requests a quotation for delivery service(s) marketed by Liquid Wrap Labs by conveying such acceptance, whether verbal, written or WhatsApp / Text message to Liquid Wrap Labs.
PAYMENT
3.1 Payment is 50% of quoted price deposit. Then balance plus tax due on pick or prior of the service provided. Our technicians have been advised not to leave the premises until full payment is received, unless otherwise agreed to in writing by Liquid Wrap Labs Management.
3.2 The full invoice total is payable immediately, without deduction or set-off, of whatever nature, unless otherwise agreed to in writing by Liquid Wrap Labs Management.
3.3 Any amount not paid by the Customer to Liquid Wrap Labs after job completion shall bear interest from due date to the date of final payment at the maximum legal rate of interest permissible in the applicable jurisdiction.
3.4 In the event of action being instituted by Liquid Wrap Labs against the Customer for the enforcement of Liquid Wrap Labs’s rights in terms of any Contract, then the Customer shall be obliged to pay ALL Liquid Wrap Labs’s cost of such action in addition to attorney’s fees and any collection commissions payable.
3.5 Deposit are non-refundable once service begins or when custom color &/or materials are purchased for the project.
WAIVER
4.1 No alteration or variation of these terms and conditions shall be of any force and effect, unless expressly agreed to in writing by Liquid Wrap Labs and signed by an authorized representative of Liquid Wrap Labs and the Purchaser.
GENERAL
5.1 Liquid Wrap Labs hereby accepts no responsibility for theft, damage, fire, riots, or any circumstances beyond our control. It is solely done at your own risk. I have been advised to remove all items of value from the vehicle which are not required in order to carry out the work when either leaving the vehicle at Liquid Wrap Labs’ premises or whilst the vehicle is under my possession.
5.2 If there is any pre-existing damage, I am aware and understand that it is there and will not be repaired. All pre-existing damages are clearly shown on the job card and or video footage or photographs which have been done by Liquid Wrap Labs upon inspection.
5.3 Should my vehicle have been repaired, modified &/or repainted; I understand that the coating or products applied may not work 100% as they should. It is preferred to apply the coating on an OEM painted surface. We will not be held responsible for any damages or coating performance thereafter.
5.4 Photo release authorization permission – I agree that Liquid Wrap Labs may use such photographs of me and my property with or without my name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and web content.
5.5 Promoting Liquid Wrap Labs – Liquid Wrap Labs appreciates your business! If you loved your service, please tell a friend.
5.6 Upon my request, or with my permission, Liquid Wrap Labs may apply a small Liquid Wrap Labs logo to client’s vehicle in some discrete &/or agreed upon location.
5.7 All of the client’s contact information provided to Liquid Wrap Labs i.e., telephone, email & address etc., will not be sold or re-distributed to a third party whatsoever. It is solely used for invoicing, maintenance intervals, warranty purposes, and future communications.
5.8 I understand that failure to have my vehicles annual maintenance completed, will result in my warranty being voided.
5.9 Film, badge, & decal removal – Film, badge, and decal removal may cause the paint to be damaged. By authorizing Liquid Wrap Labs to proceed with removal, the client hereby acknowledges the risk, waives any claims against Liquid Wrap Labs and agrees that Liquid Wrap Labs will not be liable if damage does occur during the removal process.
5.10 It is at my sole discretion to add the Liquid Wrap Labs Coating and or PPC/Vinyl/Ceramic coating to my insurance when completed.
PEELABLE PAINT COATING
1. CURING TIME
Your new Liquid Wrap Labs coating will be dry enough to touch after 12 hours but will take 7-14 days to fully cure. Do not wash your vehicle until the curing process is complete. Only use touchless or hand car washes. Machine or tunnel car washes will void all warranty.
2. CONDITION OF VEHICLE FOR LIQUID WRAP LABS COATING
Should my vehicle have been repaired, modified &/or repainted; I understand that the coating or products applied may not work 100% as they should. It is preferred to apply the coating on an OEM painted surface. We will not be held responsible for any damages or coating performance thereafter.
3. FILM, BADGE, DECAL, & AFTER MARKET PART REMOVAL
Film, badge, decal, and after market part removal may cause the paint or parts to be damaged. By authorizing Liquid Wrap Labs to proceed with removal, the client hereby acknowledges the risk, waives any claims against Liquid Wrap Labs, and agrees that Liquid Wrap Labs will not be liable in the event that damage does occur during the removal process.
4. COLOR ACCURACY
Liquid Wrap Labs makes no guarantee to the accuracy of colors on the internet. It is absolutely impossible for us to 100% accurately display the final color of your product over the internet. There are numerous factors that go into displaying these colors and those displayed on this site are a representation of the final product only. Due to the many variations of monitors, mobile devices, browsers, etc. color samples may appear different on different monitors. Everyone also visualizes and interprets colors different. The lighting and coverage of the colors will play a large part in the final product as well. Many of the pearls offered will look different under sunlight than under lighting.
Gloss & matte/satin finishes will change the way your final product looks. Most speed shapes and car examples posted on our site are with a gloss clear coat. Customers should not expect the same level of vibrancy when using matte/satin finishes. A color sample will be provided if requested. Candy and pearl jobs differ as they are translucent.
5. WET SANDING & POLISHING
Wet sanding & polishing is the perfect way to get the showroom look for your car. Our process removes up to 90% of the orange peel on the coating and any small paint defects. To give your car a glossy mirror like finish. This is an added option and not included with every PPC coating.
6. LIQUID WRAP LABS TOP-COAT
Liquid Wrap Labs Top-Coat is a durable hydrophobic glass coating. I understand that the coating is not a scratch resistant coating.
7. LIQUID WRAP LABS CERAMIC 9H
Liquid Wrap Labs Top-Coat is a durable hydrophobic glass coating. I understand that the coating is not a scratch resistant coating.
8. EXPECTATIONS
We strive to ensure every liquid wrap installation is without errors. However, because of the nature of liquid wrap installations (slow dry time, number of coats, etc.) there are a number of factors out of our control that can occur while the coating remains wet. This includes, but is not limited to, debris/dirt/hair/fish eyes/modeling/orange peel/striping etc. While we strive to correct these issues before pick up we cannot guarantee a 100% flawless finish. By signing this contract, you are agreeing that some defects may be present in the final finish. In the event there is an egregious issue a remedy can be decided on a case by case basis. Final payment is due on pick up.
9. NO REFUNDS
The Customer will be assumed to have accepted the goods & service unconditionally unless a claim that the goods or service is defective is made within 10 days from the date of delivery. Deposit are non-refundable once service begins or when custom color &/or materials are purchased for the project.
10. WARRANTY
Liquid Wrap Labs, LLC (dba Liquid Wrap Labs) offers liquid wrap installation services to local customers. Liquid Wrap Labs is not a liquid wrap manufacturer but is solely the installation party and makes no guarantee to the product compatibility with your vehicle. Liquid Wrap Labs is not responsible for any mishaps that may occur during day to day life while having a removable coating applied to your vehicle (wheels, grille, taillights, body panels, entire car or any other liquid wrapped product). We are also not responsible for damage of the product if the customer fails to follow proper maintenance & cleaning or care of the product.
If anything happens beyond your control to the removable paint that is due to an installation error of the removable liquid wrap within 30 days of job finish date. The issue will be evaluated and a solution will be reviewed & applied by Liquid Wrap Labs at no cost to the customer. However, if anything happens within that 30 days and you decide to remove the coating yourself, you forfeit this warranty.
Liquid Wrap Labs is not responsible for removal of the liquid wrap coatings applied to the customers vehicle. Since removable liquid wrap sticks to the vehicle’s surface there is a slight risk that during removal the original surface may be damaged. Although this situation is extremely unlikely, there is always a possibility. We mention this risk for your awareness but are in no way responsible for any damage that may occur. By purchasing an installation service from us you understand this risk and absolve Liquid Wrap Labs from any liability.
Proper liquid wrap maintenance is very important on any vehicle. We suggest following the manufacturers guidelines for optimum performance and longevity. Vehicles with 2k gloss/satin/matte clear coats will have wash and care guidelines available on the site or the manufacturers websites.
Liquid Wrap Defects. We use only the highest grade liquid wrap available to date with that said our manufactures do not warranty their products but we will disclose their direct line if a problem arises. Liquid wrap labs will not be held liable for defective liquid wrap from our manufactures.
11. PHOTO RELEASE AUTHORIZATION / PERMISSION
I agree that Liquid Wrap Labs may use such photographs of me and my property with or without my name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and web content. Liquid Wrap Labs is not responsible for losses or damage to vehicles or articles left in vehicles in case of fire, theft, or any other causes beyond our control.
PPC/PPF/VINYL wrap/Ceramic/WINDOW FILM/AFTER MARKET PART REMOVAL DISCLAIMER & LIABILITY RELEASE
OVERVIEW
Removal of items listed have inherent risks. The biggest of those risks is that paint may lift due to aged adhesive, or weak bond of paint underneath. Because we have no way to know the condition of the paint underneath the these items we cannot be responsible for paint lifting, clear coat damage, scratches, discoloration, or any other paint defect that is either caused during the removal process or that was present but not visible prior to removal.
We take every precaution to minimize these risks including:
- Heating the panel with a steamer
- Applying hot water prior to removal
- Using a heat gun when necessary
- Using plastic razor blades when necessary
- Using paint safe solvent when necessary
By signing this document, I acknowledge that Liquid Wrap Labs will take every precaution necessary to mitigate the above risks, but I do not hold them responsible for any pre-existing damage or damage caused by the removal of the items listed above. Additionally, I agree that Liquid Wrap Labs will charge an hourly rate or a flat rate to remove any of these items and cannot provide a 100% accurate estimate prior to completion of the project. Although we do take the best processes and procedures, please note that there is always a risk of removing these items and could cause or leave damages in the paint. Liquid Wrap Labs is therefore not held responsible for such instances, it is solely at your own risk.
WET SANDING & PAINT RESTORATION DISCLAIMER AND LIABILITY RELEASE
Wet sanding and paint restoration can be used for two reasons. The most common is to remove damage from a vehicle’s paint. Typically, this damage is scratching, swirling, marring or blemishes caused by bird feces, tree sap or other organic material. Wet sanding can also be used to make factory OEM or aftermarket paint appear better by removing orange peel or haze. Compared to repainting, wet sanding is a much more cost-effective way to correct the appearance of your existing paint. Additionally, wet sanding keeps your factory paint intact. In most cases factory paint will outlast aftermarket paint as well as have a superior appearance.
RISKS OF WET SANDING AND PAINT RESTORATION:
Wet sanding removes the top layer of the clear coat. All paint jobs are different, and all defects are unique. The potential risks of wet sanding are:
- The damage may lay beneath the layer of clear coat that can be removed.
- The damage to the paint may have caused the paint to be brittle which could then cause an appearance of further damage during the correction steps.
- Previous work performed on the vehicle may have weakened some areas of the paint.
- These and other variables bring the potential for burning or cutting too much off of the clear coat.
LIQUID WRAP LABS RELEASE OF LIABILITY
Because of the risks associated with removal of any of these items Liquid Wrap Labs assumes no responsibility for the repair to the affected area should there be any during removal.