Shipping policy

Shipping Policy

Below are the estimated timelines for products shipping to your region. Please be aware of your local laws regarding VOCs and which products are and are not legal in your state. Liquid Wrap Labs will not be held legally responsible for orders shipped illegally to your state, nor will such shipments be refunded or returns allowed.

Processing Timelines

We strive to ship every order within 24–48 hours of receiving it. Because a number of the items we sell are drop-shipped from the manufacturer, we are not always in control of when every product in your order will ship.

For custom colors or orders requiring customization, please allow 3–5 additional business days before your order ships. For items not currently in stock, ingredients may need to be shipped to us for proper preparation prior to shipping to you, the customer.

Orders placed after 2 PM ET, on weekends, or on holidays will begin processing the next business day.

Shipping Services & Costs

We ship via UPS and USPS. The most economical method will be used whenever possible; however, some products carry restrictions that require shipping by a specific courier (for example, certain flammable or VOC-containing items).

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free or flat-rate shipping promotions, when offered, will be clearly noted on the site or at checkout.

Estimated Delivery Times

Example estimated delivery times for domestic UPS Ground shipments:

Region

Estimated Transit Time

East Coast

1–3 business days

Midwest

2–4 business days

Southwest

3–5 business days

West Coast

4–6 business days

 

These are estimates only and are not guaranteed. Weather, carrier delays, and high-volume periods can affect delivery times.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with tracking information. If your order requires multiple shipments or is split across vendors due to drop-shipping, you'll receive separate tracking numbers for each shipment as they become available. Parts of your order may arrive separately and at different times.

Damaged or Lost Shipments

Please document any damage that occurs during shipment with photos and contact us right away. We package products as carefully as possible, but due to the weight and size of some items, damage can occur in transit.

       Dented cans should generally be assumed safe to use — contact us with any questions.

       In the event of a total loss of a shipment (for example, spillage or disposal by the carrier), please contact us immediately so we can help resolve the issue.

Volatile Organic Compounds (VOC)

Volatile organic compounds (VOCs) are emitted as gases from certain liquids, including some of the raw chemicals used in liquid wrap products. These compounds are regulated at the federal and state level. It is your responsibility to know your state and local laws surrounding the purchase, transport, and use of substances containing VOCs. Helpful resources:

       Adhesive and Sealant Council – VOC Regulations

       EPA – Technical Overview of Volatile Organic Compounds

We reserve the right to decline or cancel any order that we believe cannot legally be shipped to its destination.

International Shipping

Because of the variety of products we sell, international orders require additional arrangements. Please email or call us before placing an international order so we can confirm what can and cannot be shipped to your country, along with the available shipping options.

Address Changes & Undeliverable Packages

Please double-check your shipping address before submitting your order — we are unable to guarantee changes once an order has shipped. If a package is returned to us as undeliverable due to an incorrect or incomplete address, the customer is responsible for any additional shipping costs to reship the order.

Questions?

Contact us at service@liquidwraplabs.com or (717) 500-3939.